Complaints

You must be a registered user to access the complaint form. Login to submit your complaint form or click here to register.

Use this form if you have a dispute regarding claims payment, membership, or your experience at a VSP Programme provider.

Once you submit a complaint, you will receive an acknowledgment from us within 5 business days advising you of receipt and, if applicable, next steps. Complaints are resolved within 30 days of receipt of either the complaint or requested information.